Delivery and Returns

Delivery Times

We aim to despatch your goods within 12 hours of receiving your order and payment.  In special circumstances where we need to order a certain size or quantity delivery time could be up to 21 days.  In these special circumstances we would of course let you know.

Returns & Refunds

We hope you will be completely satisfied with any product purchased from Hard Head Helmets, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 28 days from the date of despatch for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact. Please state on your delivery note the item(s) you are returning and the reason.

We will refund your payment within 5 working days of receiving the unwanted goods.

All goods should be returned via an insured, traceable service to:

Hardheadhelmets.co.uk

Keepers Lodge Farm,

Llanishen,

Chepstow,

Monmouthshire,

NP16 6QQ
UK

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded.

Checklist for returning items

• Please ensure that the delivery note enclosed with your order is completed and returned with your parcel,
• Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are Required),
• Please make sure goods are securely packaged to avoid damage in transit.

Exchanging goods

When returning goods due to incorrect sizing where a replacement is required, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them Delivered to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.

Returning faulty goods and warranty claims

If a product you purchased from us is faulty when delivered please contact us at admin@hardheadhelmets.co.uk. Please state your order number as well as details of the fault and we will then advise you how to proceed.

Where a product develops a fault after use and the manufacturer offers a warranty covering that fault, you will need to deal directly with the relevant manufacturer. If you need assistance with this please contact us and we will give you details of how to return the product direct to the relevant manufacturer.